Optum Care FAQs

Get answers to common questions about Optum Care.

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Here are some of the most common questions about Optum Care. If you have a question that you don’t see here, please call us at 1-844-758-8986, Monday through Friday, 8 a.m. to 5 p.m.

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Optum Care values and respects the relationship you have with your primary care provider (PCP).

Two people with the same medical problem often need very different care. We know that each person is one of a kind. That’s why, at Optum Care, we tailor the care to meet your unique needs.

We give you a personalized care team that puts you at the center. Your primary care doctor will work with your team, so you get that right care when you need it.

We make sure you see the right specialists. And we give you extra support and services to help your care run smoothly. We take care of the details so that you can focus on your health.

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We can help you find a health care provider in your area that’s part of Optum Care. Give us a call.

1-844-758-8986
Monday through Friday
8 a.m. to 5 p.m.

Or use our lookup tool.

Find care

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We can help you get the answers you need. See below.

Talk with an agent

Call the Optum Sales Support Center. We’ll connect you with knowledgeable licensed insurance agents. They’re friendly and supportive, and trained to help you find a plan that’s right for you.

1-844-368-9565
Monday through Friday
8 a.m.–5 p.m. local time

A representative from Optum Sales Support Center can connect you with a licensed insurance agent in your area to review your health insurance plan options.

Optum Sales Support Center connects Medicare beneficiaries with resources including licensed insurance agents that sell Medicare Advantage and Medicare prescription drug plans.

Get answers online

Find answers to many common questions.

View Medicare FAQs

Get information directly from Medicare

Visit medicare.gov. Or call Medicare at 1-800-MEDICARE (TTY 1-877-486-2048), 24 hours a day, 7 days a week.

Questions?

We’re ready to help. Call our friendly Customer Care Advocates today.

1-844-758-8986
Monday through Friday
8 a.m. to 5 p.m.

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To learn how to become an Optum Care member, visit how to join. Or call 1-801-982-3885.

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Optum Care offers health care that’s built around you. Optum Care is not a health plan itself. If your health plan partners with Optum Care, there is no extra charge for choosing a doctor within our network.

There is also no extra charge for many of our health services if they are offered in your area. These may include:
- Primary care
- Specialty care
- Urgent care
- Senior care
- Advanced care
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