Optum Virtual Care

Get the care you need when you need it — without leaving home.

Find care

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Optum Virtual Care offers many ways to connect to your doctor:

A phone visit
A visit to our patient portal
A video visit on your computer, smartphone or tablet

Phone and video visits work well for:

Routine follow-ups for long-term problems and medications
Talking about lab or imaging results
Minor infections, illnesses or injuries
Basic health concerns, such as a cold or flu

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Video visits are a safe, easy way to get the care you need. They let you meet with your doctor using live video on your computer, smartphone or tablet — and all from the comfort of your home.

During your video visit, you can:

Connect face-to-face with your doctor.
Get great, personalized care.
Save time and worry less about getting to your doctor’s office.
Have a visual exam, if your care doesn’t need an in-person visit.
Ask questions and get important information.
Get prescriptions sent to your chosen pharmacy.

If you don’t have a computer, smartphone or laptop, you may be able to have a phone visit.

Have questions? Visit our patient support page.

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Patient portal

Our patient portal offers a safe, easy way to:

Send a message to your doctor.
Request medication refills.
Request an appointment.
View lab test results.
Set up an account for a caregiver or family member to help you.

If you don’t have a portal account yet, you can create one.

Learn more

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FAQs

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To find out if a video visit will work well for you and to schedule a visit, call your doctor’s office. Helpful information is also available on our patient support page.

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Make sure you have a computer, smartphone or tablet with high-speed internet, a camera and microphone.

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Be sure to have ready:
- A list of any symptoms or problems you have
- A list of any questions you want to ask your doctor
- A list of the medications you take, including how much and when
- Logs of your blood sugar and/or blood pressure, if you check one or both regularly
- A thermometer, in case your doctor wants to check your temperature
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Yes, all new patients must complete the following forms before a video visit:
- New patient registration (where you sign up)
- Authorization to treat/release of health information
- HIPAA/privacy practices
- Eligibility waiver
Find forms
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If you’re having problems with your account, visit our patient support page.

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