Color Block

Text

Virtual care

Get the care you need when you need it — without leaving home.

Find care

Text
Text
Text
Text

Optum offers several virtual care options to connect with your doctor: 

  • A phone visit 
  • A visit to our patient portal 
  • A video visit on your computer, smartphone or tablet

Phone and video visits work well for:

  • Routine follow-ups for long-term problems and medications
  • Talking about lab or imaging results
  • Minor infections, illnesses or injuries
  • Basic health concerns, such as a cold or flu
Text

You can meet with your doctor through live video with your computer, smartphone or tablet — from the comfort of home.

Video visits are a safe and easy way to get the care you need. You can:

  • Connect face-to-face with your doctor 
  • Get great, personalized care 
  • Save time and worry less about getting to the clinic 

Just like a visit in our clinic, during a video visit you can:

  • Have a visual exam, if your care doesn’t require an in-person visit
  • Ask your doctor questions
  • Get important information from your doctor 
  • Get prescriptions sent to your chosen pharmacy

If you don’t have a computer, smartphone or laptop, you may be able to have a phone visit. 

Have questions? Visit our patient support page.

Text

Patient portal

Our patient portal offers a safe, easy way to:

  • Send a message to your doctor.
  • Request medication refills.
  • Request an appointment.
  • View lab test results.
  • Set up an account for a caregiver or family member to help you.

If you don’t have a portal account yet, you can create one. 

Learn more

Text

FAQs

Accordion Block v2
  • To find out if a video visit will work well for you and to schedule a visit, call your doctor’s office. Helpful information is also available on our patient support page.

    OR
  • Make sure you have a computer, smartphone or tablet with high-speed internet, a camera and microphone.

    OR
  • Be sure to have ready:

    • A list of any symptoms or problems you have
    • A list of any questions you want to ask your doctor
    • A list of the medications you take, including how much and when
    • Logs of your blood sugar and/or blood pressure, if you check one or both regularly
    • A thermometer, in case your doctor wants to check your temperature 
    OR
  • Yes, all new patients must complete the following forms before a video visit: 

    • New patient registration (where you sign up) 
    • Authorization to treat/release of health information
    • HIPAA/privacy practices
    • Eligibility waiver

    Find forms

    OR
  • If you’re having problems with your account, visit our patient support page.

    OR
Text


Note: Video visits aren’t for serious or life-threatening symptoms. If you need emergency care, call 911 or go to the nearest emergency room.

Text

Find care near you 

Find care

Text

Helpful resources

 

Card Box

Health and wellness

Learn more ways to stay connected, safe and healthy.

Accepted health plans

We can help you get the information and support you need in Southern California.

Become a patient

We care for everyone from newborns to older adults and accept most health insurance plans.