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Optum patient support

Let us help you find what you are looking for.

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Care contact information by state

Find phone numbers, helpful links and other contact options.

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House calls

Call the number on the back of your membership card for assistance. 

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Live and Work Well

Get support, answers and expert care for mental health and substance use disorders.

Phone: 1-800-557-5745

Website: Live and Work Well

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NowClinic

Sign in for telehealth or call for customer support.

Phone: 1-877-550-1515

Website: www.nowclinic.com

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More helpful resources and member support

Find a VA location or community care provider. Call for support or to schedule an exam.

Mental health screening
Free, private and anonymous mental health screening available through Mental Health America. Based on the results, MHA will provide information and resources to help.

If you're in a crisis or thinking about suicide, get in touch with someone immediately:

National Suicide Prevention Lifeline
1-800-273-TALK (8255)
En español 1-888-628-9454
1-800-799-4889 (TTY)
Text "HELLO" to 741741
https://988lifeline.org/

Substance Abuse and Mental Health Services 
Administration (SAMHSA) National Helpline

Free and confidential mental health and substance abuse treatment referral and information services available 24/7 (in English and Spanish)
1-800-662-HELP (4357)
www.samhsa.gov/find-help/national-helpline

Crisis Text Line
Connect with a crisis counselor 24/7 via text
Text “HELLO” to 741741
www.crisistextline.org

Veterans Crisis Line
1-800-273-TALK (8255) and press 1
Text to 838255
www.veteranscrisisline.net

SAMHSA Disaster Distress Helpline
Crisis counselors available 24/7 for anyone experiencing emotional distress related to a natural or human-caused disaster.
1-800-985-5990
Text TalkWithUs to 66746
www.samhsa.gov/find-help/disaster-distress-helpline

Behavioral Health
Find help for mental health, substance abuse and employee assistance programs.

Phone: 1-800-557-5745
Website: Live and Work Well 
Website: Salt Lake County 
Website: San Diego 

Find support for your dental benefits.

Phone: 1-877-816-3596

Find a provider with a specialty in chiropractic, physical therapy, occupational therapy, speech therapy, or complementary alternative medicine.

Phone: 1-800-873-4575

Website: Physical Health Provider Locator 

Find answers to your questions about employer wellness reward activities and incentive plans.

Phone: 1-877-818-5826

WebsiteRally sign in

Find the subrogation/right of reimbursement questionnaire related to the incident in your letter.

Phone: 1-866-876-2791

WebsiteRecovery Facts Questionnaire

Visit the subrogation website for members.

Website: Subrogation

Call the number on the back of your membership card.

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Care support information by state

Find care near you.

Use PayMyDoctor to pay your bills quickly online, no login needed.

Sign in to FollowMyHealth, our patient portal, to see test results, get answers to questions and more.

You can reach our patient support line 24/7 at 1-877-267-8861, TTY 711. Please leave a message and someone will return your call within 24 hours.

Interpreter services are available at no cost to non-English speakers.

Live chat is available in English or in Español.

Find care near you.

For Colorado Springs and the Pikes Peak region, please call customer service at 1-719-522-1133, TTY 711.

For the Denver metro area, please call customer service at 1-303-425-4690, TTY 711.

Our representatives speak English.

Find care near you.

Find a location near you.

Find care near you. 

You can reach American Health Network at 1-317-580-6309, TTY 711 (local) or 1-888-255-2246, TTY 711 (toll free). Or fill out our contact us form.

For billing questions, call 1-800-611-8036, TTY 711.

Find care near you.

Visit our patient portal.

Pay a bill.

Find care near you.

Call Reliant Medical Group at 1-508-852-0600, TTY 711 (local) or 1-800-283-2556, TTY 711 (toll free).

Find care near you.

Visit MyChart, our patient portal.

Pay a bill.

Find a MedExpress Urgent Care center near you.

Find care near you.

We’ve available by phone Monday–Friday, 8 a.m.–5 p.m. For a list of phone numbers and locations, see our contact us page.

Find care near you.

Visit our patient portal.

To schedule an appointment at Riverside Medical Group, call 1-201-863-3346, TTY 711.

Find a provider or location.

Pay a bill.

Call 1-505-262-7000, TTY 711, or fill out our contact us form.

Find care near you.

Find a location near you.

Visit our patient portal.

Pay a bill.

To reach Caremount Medical, visit our contact us page or email us using this form.

Find care near you.

Find a location near you.

Visit our patient portal.

Pay a bill.

Call American Health Network at 1-614-794-4500, TTY 711 (local) or 1-833-319-9364, TTY 711 (toll free). Or fill out our contact us form.

For billing questions, call 1-800-611-8036, TTY 711.

Find care near you.

Visit our patient portal.

Pay a bill.

To contact GreenField Health:

Call 1-503-292-9560, TTY 711, or fill out our contact us form.

Use our portal to send a secure, private message.

To contact Oregon Medical Group:

Visit our contact us page.

Use MyChart (patient portal) to send a secure, private message.

To contact Portland IPA:

To contact Portland IPA, call 1-503-731-7500, TTY 711, or fill out our contact us form.

Use our portal to send a secure, private message.

Call USMD customer care at 1-972-528-7621, TTY 711.

Find care near you.

Visit our patient portal.

Pay a bill.

Find a MedExpress Urgent Care center near you.

Find care near you.

Visit our patient portal.

To contact The Everett Clinic:

Call 1-425-259-0966, TTY 711 (local) or 1-800-533-7035 (toll free).

Use MyChart (patient portal) to send a secure, private message.

To contact The Polyclinic:

Visit our contact us page.